From early 1980s, CRM platforms have impacted business strategies and operations. So, the appearance of then-revolutionary integrated software, ACT!, in 1987, became a significant milestone in bringing CRM to workers’ fingertips. Later on, the software was known as SageACT!, but in 2013, Swiftpage took ownership of and re–branded the software as Act!  However, after this software changed the face of customer management, other companies continue to evolve and offer different enterprise CRM products. So, that’s when you start to look for the new alternatives to ACT! CRM and want to change to the platforms that fit the needs of your company better. Hence, the reasons...