Choosing a fitting CRM system is a pretty serious and tricky decision. With a ton of options on the market, it is necessary to evaluate each considered solution carefully before settling on any particular platform. One of the critical factors is the price of the solution, that, as it turns out, can be misleading.
Many customers discover, that in addition to the “sticker price” they are forced to pay more to fully realize the value of the chosen CRM software. So, is the same for Salesforce cost calculator?
Such additional fees can include expenses on customizing the platform, integrating it with other solutions, accessing the data from a mobile device, etc. As a result, the user may end up paying almost twice as much as it was initially intended. Therefore, we have decided to search for the hidden costs associated with one of the most popular CRM solutions - Salesforce. So here are the 5 main danger points we have discovered.
1. Data and File Storage Limits
The most important and potentially the most expensive part is data storage within the Salesforce system. Well, let's discover the features that influence Salesforce price. The platform comes with a limit of 1GB data storage and 10GB file storage per organization and additional 20MB (for Professional and Enterprise plans) or 120MB (for Performance and Unlimited) data storage and 100MB file storage per each user.
Additional storage space can be purchased from Salesforce and is available in blocks of 50 or 500MB, with a price of $125/month for 500MB of additional data storage. File Storage can be purchased for $5/month for 1GB. Taking into account that this is not a one-time payment, data storage may actually cost more than your annual license.
2. Does Salesforce Cost Depend On Support?
As their basic support option salesforce offers something called the Standard Success Plan. It includes online case submission, 12/5 support via phone, and two-business-day response time.
A paid alternative is the Premier Success Plan that offers 24/7 support, faster responses, and expanded training course access. To use this solution you would have to pay an additional 20% of your license list price if you use Professional or Enterprise Editions. There is also the Premier Administrator service that gives you access to a pool of Salesforce Certified Administrators who can configure and maintain your platform of supplementary 10% of the license price.
3. CRM Access via Mobile Devices
Salesforce does provide a free mobile service called Mobile Lite, so it shouldn't influence Salesforce pricing. However, this solution offers limited functionality and excludes such vital features as access to custom objects, configuration customization, etc.
The full version of Salesforce Mobile is free for Unlimited Edition customers, however, for Professional and Enterprise plan clients the upgrade will cost $50 per user/month.
4. API Calls Limits
An API call limit basically determines the number of times the system can contact (send and receive information) external data sources. In case of Salesforce, if users go over the maximum allowed number of calls, the only two options they have are either adding more user licenses or upgrading all users to the most expensive Salesforce Performance Edition.
5. Offline Access
Finally, one more thing necessary to consider is the ability to access Salesforce CRM while offline. It is important to have all key customer relationship management information even on the road, with no internet access, and Salesforce provides such a possibility. The platform offers an offline edition through a so-called briefcase, which is free for Enterprise and Unlimited plan customers. However, the tool still has a number of limitations such as lack of forecasts, cases, and reports. Moreover, those using Salesforce Professional have to pay an additional $25 per user/month for the Offline Edition.
All in all, Salesforce hidden fees can climb up to thousands of dollars per month, if we are looking at a company with at least 5 users. Therefore, it is important to ask deep questions regarding additional fees and decide which features are essential for you to have, before buying a yearly license. Otherwise, you risk getting stuck with a solution that is expensive and difficult to adjust to your needs.
Consider all the above-mentioned facts about Salesforce cost and keep move on.
Why Choose Data2CRM service?
Among a variety of ways to migrate the CRM data, you can consider an automated migration service Data2CRM. The solution moves the records accurately and securely with the help of the next functionality:
- guaranteed data security and the ability to take advantage of the Nondisclosure Agreement (NDA);
- fields and users mapping for preserving the data structure;
- the total uptime of the existing and future CRMs during the transition;
- free Demo Migration to evaluate the service in action (allows you to transfer part of your data to a new platform);
- possibility to restart migration over to ensure the whole import of data;
- experienced 24/7 tech support.
What Do the Clients Say About Data2CRM?
If that`s not enough, learn more about how to calculate Salesforce real cost in another article.
Well, now it's time to try Data2CRM service in action. Upload a bit of your info from CSV into Salesforce and check Salesforce Data Loader in action.
In case you already use CRM, migrate a limited amount of your business information to Salesforce by launching free and secure Demo migration.