24 / 7 support
1-800-913-4797

Troubleshooting

How to Improve Work Consistency with Data2CRM.API?

To ensure better and undisrupted connection and workflow with Data2CRM.API, the owners of hosted CRM platforms, are advised to add the IP addresses of the service into their whitelist.

Here are the IP address used by Data2CRM.API

    5.58.76.130

    93.77.238.130

    136.243.88.142

    78.46.40.187

More questions are coming up?
Feel free to contact our support team.

Get Support

Permalink.

How do I report a bug or request a new feature?

You can report a bug or request a new feature submitting the form.

More questions are coming up?
Feel free to contact our support team.

Get Support

Permalink.

I posted data via Data2CRM.API, but the details are published somewhere else. What does it mean?

This question is connected with the data validation. That means the following: if you enter the incorrect email in the post/crm method, the system won’t send the next requests.

More questions are coming up?
Feel free to contact our support team.

Get Support

Permalink.

If I reach maximum amount of CRMs, what error will appear?

When you use all the API calls, the PHP SDK will show you 403 error [SERVICE_CONNECTED_CRM_LIMIT_EXCEEDED].

More questions are coming up?
Feel free to contact our support team.

Get Support

Permalink.

My status is still ‘pending’. How can I fix that?

If your status is “pending”, you need to confirm the email address to activate it.

More questions are coming up?
Feel free to contact our support team.

Get Support

Permalink.

Where do I get the CRMKEY for the CRM I’ve added?

When you send post/crm method, the service API sends back a response with a unique CRMKEY.

The returned ID is the CRMKEY of CRM you’ve added.

More questions are coming up?
Feel free to contact our support team.

Get Support

Permalink.

When I tried to get an existing task – it was a call log, but the service didn’t return anything special like phone or name or email. Why?

You can't get any information: phone, name email, etc. because this data is related to another record types i.e. lead, contact, account and opportunity. They are displayed in the call log because a call is related to your lead record.

If you want to display this information in your system later, you should use get/lead/{lead_id} method, for instance.

More questions are coming up?
Feel free to contact our support team.

Get Support

Permalink.

How can we let our users connect their CRM to the service?

To enable the connection of your users to their CRMs, you should create an interface on the client’s side where the end users will be able to enter CRM type and Access API Parameters.

You can find these parameters here.

More questions are coming up?
Feel free to contact our support team.

Get Support

Permalink.

If CRM has custom fields, how can I update these leads?

Data2CRM.API supports the custom fields and you can update them by using API method: get/lead/describe that retrieves the information about the fields, their types, and structure.

get-lead-api-method

You will get the response from our API where status and owner_id are the standard fields, and SICCode__c and ProductInterest__c are the custom fields of the user of this very CRM system.

response-body

Then you send the API method: put/lead/{lead_id} with custom fields that allows to update those leads.

put-api-method

More questions are coming up?
Feel free to contact our support team.

Get Support

Permalink.

How many API limits do I have per day?

There are no API limits. You have as many API requests as your plan includes.

More questions are coming up?
Feel free to contact our support team.

Get Support

Permalink.

×

Schedule a Call

Data2CRM.API representative will contact you at any convenient for you time and offer industry insights, service functionality details and optimal value proposition to meet your goals.

To continue using this website, you have to allow cookies in accordance with our Cookie Policy

×