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Glossary

API call / Request

API call / Request is a query to get information from a database, sent by your system to perform various manipulations with the CRM data. For instance:

  • add, update, delete data
  • query information, etc.  

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API Key

API Key is a code passed in to call an application programming interface and is applied both to control the API usage and as identifier and token for authentication.

In order to integrate with Data2CRM.API you need to have 2 API keys:

  1. Data2CRM API Key serves to identify a user. This string of characters is applied as a form of authentication. To get your unique Data2CRM API credentials and start your integration,  register at our API management resource
  2. Also, to start your software integration, you should provide CRM API key. It is a string of characters that allows to access CRM’s data. You can get this API key from the particular CRM you wish to connect. You may find out it in your platform’s admin panel. Check out the detailed instructions where specific CRM type API is located.

Both API keys are unique for every added CRM and user.  

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API Method (Endpoint, Hit)

API Method (Endpoint, Hit) is a specific command addressed to a server to complete some peculiar operation with CRM data. Data2CRM.API uses over 70 different methods, for example, get contact method allows to add CRM contacts into the system.

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Concurrent requests

Concurrent requests represent multiple simultaneous requests going into the system.

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CRM platform

CRM platform is a specific software category designed to help companies manage customer data and interactions, access business information, automate sales, marketing and customer support, as well as manage employee, vendor and partner relationships.

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Field

Field is a  response string carrying certain data.

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Integration

Generally speaking, an integration is the act of combining or adding parts to make a unified whole. In the context of Data2CRM.API service, integration is the process of  connecting your application to our unified API that gives you access to a number of CRM platforms simultaneously. It allows to retrieve and manipulate CRM data such as accounts, contacts, leads, opportunities, tasks, notes, attachments, etc.

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What is an API?

To make this quite complicated term clear for you we offer to check the video below. What is an API?

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